Pride & Iron - Client Agreement

A trading name of Penumbra Fitness Ltd

INTRODUCTION

This agreement sets out the terms under which coaching services are provided by Pride & Iron. It is written to be clear and straightforward. If anything is unclear or any questions before signing, please get in touch before your first session.

1. PARTIES

This agreement is between Penumbra Fitness Ltd, trading as Pride & Iron (the Coach), and the individual named below (the Client). By signing this agreement, the Client confirms they have read, understood, and agreed to the terms set out here.

2. SERVICES

The Coach agrees to provide personal training and coaching services as agreed at the time of booking. These may include studio-based sessions, gym-buddy sessions, online coaching, written training programmes, and associated support via agreed communication channels.

The specific services, session frequency, and format will be confirmed in writing at the point of booking. The Coach reserves the right to adapt session content based on the Client's health, progress, and any information disclosed on the intake form.

3. HEALTH AND MEDICAL DISCLOSURE

The Client confirms that they have completed the intake form honestly and to the best of their knowledge, including the Physical Activity Readiness Questionnaire (PAR-Q). The Client agrees to inform the Coach of any changes to theirhealth, medications, or physical condition before sessions take place.

If the Client answers yes to any PAR-Q question, the Coach may require written clearance from a GP before sessions begin. The Coach is not a medical professional and does not provide medical advice. Any guidance given is for general fitness and wellbeing purposes only.

The Client accepts that physical exercise carries inherent risk, and that they are voluntarily participating. The Coach will take all reasonable steps to minimise risk, but cannot accept liability for injury arising from the Client's failure to disclose relevant health information or from the Client's actions outside of sessions.

4. PAYMENT

Individual sessions are payable in full prior to or on the day of the session, by the method agreed at the time of booking.

Block bookings require a 50% deposit to secure the booking, with the remaining balance due before the first session takes place. Sessions will not be delivered until full payment has been received.

Online coaching packages are charged on a monthly rolling basis, payable in advance at the start of each month. The Coach will confirm payment methods and banking details separately.

All prices are as listed in the current Pride & Iron services menu. The Coach reserves the right to review pricing with a minimum of 30 days written notice to existing clients.

5. CANCELLATION POLICY

The Client must provide a minimum of 24 hours notice to cancel or reschedule a session. Notice should be given via the agreed communication channel.

If the Client cancels with less than 24 hours notice, or does not attend a session without notice:

- For individual sessions, the full session fee will be charged and is non-refundable.

- For block bookings, the session will be forfeited and deducted from the block.

The Coach will always endeavour to offer alternative arrangements where possible, particularly in cases of genuine emergency. The Coach reserves the right to exercise discretion in exceptional circumstances.

If the Coach needs to cancel a session, the Client will be given as much notice as possible and the session will be rescheduled or refunded at the Client's preference.

6. BLOCK BOOKING TERMS

Block bookings are valid for 12 months from the date of purchase. Any unused sessions after this period will be forfeited without refund, except in exceptional circumstances at the Coach's discretion.

Block bookings are non-transferable as standard. Transfer to another individual may be considered on a case-by-case basis with the Coach's prior written approval.

7. REFUNDS AND COOLING-OFF PERIOD

The Client has the right to cancel this agreement and receive a full refund within 14 days of purchase, provided no sessions have yet taken place. This is in accordance with the Consumer Contracts Regulations 2013.

After the cooling-off period, refunds are not offered as standard. However, the Coach may offer a partial refund for unused sessions at their discretion in cases of exceptional circumstance, such as serious illness or injury that prevents the Client from continuing. Supporting documentation may be requested.

Refunds will be issued via the original payment method within 14 days of approval.

8. CONDUCT

 MUTUAL RESPECT

Pride & Iron is committed to providing a safe, inclusive, and respectful space for all clients. The Coach expects the same in return.

The Coach reserves the right to terminate this agreement immediately and without refund if the Client engages in behaviour that is abusive, discriminatory, or threatening toward the Coach or any other person. This includes behaviour in person, online, or any communication channel.

The Client may terminate this agreement at any time. For monthly rolling online coaching, a minimum of 14 days written notice is required to end the arrangement. No further charges will be made after the notice period has elapsed.

9. CONFIDENTIALITY AND DATA

All information shared by the Client, including health data, personal circumstances, and progress information, is held in strict confidence and will not be shared with any third party without the Client's explicit consent, except where required by law.

Data is stored and processed in accordance with UK GDPR and the Data Protection Act 2018. The Client has the right to access, correct, or request deletion of their personal data at any time by contacting the Coach in writing.

The Coach may request permission to share anonymised progress information or testimonials for marketing purposes. This is entirely optional and will never be done without explicit written consent.

10. PHOTOGRAPHY AND SOCIAL MEDIA

The Coach will not photograph, film, or share any images or footage of the Client without their prior written consent. If the Client is happy to be featured in Pride & Iron social media or marketing content, a separate consent form will be provided.

11. LIABILITY

The Coach holds valid public liability insurance for all in-person coaching activities delivered through Penumbra Fitness Ltd. A copy of the certificate of insurance is available on request.

The Coach's liability is limited to the value of services paid for by the Client in the relevant booking period. The Coach accepts no liability for loss or damage to personal property during sessions, or for injury arising from the Client's failure to follow coaching guidance or disclose relevant health information.

12. GOVERNING LAW

This agreement is governed by the laws of England and Wales. Any disputes arising from this agreement will be subject to the jurisdiction of the courts of England and Wales.